Note: Role can be based either in UAE or South Africa
Graduate with at least 10 years of experience in Credit management and at least 3+ years in a senior role within MEA.
Experience within the formwork/scaffolding or construction industry is essential.
Knowledge of the ME legal framework and the ability to deal with legal claims.
Effective communication, influencing and negotiation skills.
Experience in developing, managing and leading teams.
Strong ability to build & manage external customer relationship.
Creative problem solving and firm decision-making skills.
Excellent analytical, interpersonal skills & a good team player.
Ability to work under pressure and meeting targets.
Ability to manage and prioritize multiple tasks.
Knowledge and experience of risk mitigation methods (PDC, LC, BG, SC etc.)
Good knowledge of SAP and proficient in MS Office.
Proficient in English - read, write and speak.
To manage the credit control function across the MEA ensuring development and implementation of an effective credit control mechanism in line with the company credit policy and directives, while keeping a balance between risk mitigation and customer retention.
Develop and maintain a Credit Organization sufficient to meet all the goals and objectives of the MEA utilizing the Company standards, systems and processes.
Measure performance with appropriate metrics.
Establish and manage the relationship with external credit agencies to ensure quality market information.
Establish a Legal framework to define the External collection process.
Collaborate with subsidiary MD’s, Head of Finance, Sales, OTC, Credit Management departments to improve risk awareness and mitigate risks early in the process.
Collaborate with International Credit Management with initiatives and directives and report on the MEA developments and results accurately and timeously.
Role & Responsibilities
Functionally lead Credit management in the subsidiaries via the local subsidiary Head of Finance and or Credit manager.
Timely reporting of the monthly Operational developments in the subsidiaries.
Monthly reporting on the minutes of the subsidiary credit review meetings.
Monitoring and reporting the critical receivables to ICM on a monthly basis.
Maximise productivity by establishing efficiency standards within the credit control team.
Routine visits for query resolution with both internal & external customers.
Ensure timely & effective collection of debts from customers to ensure reduction in DSO, overdue & minimal provisions.
Credit vetting of new & existing customers periodically to assess and provide acceptable credit limits & terms based on credit worthiness to ensure minimal exposure to bad debts.
Monitor & validate exceptions to credit policy & overtrades.
Implement the dunning process as per the company credit & collection policy.
Review orders on hold & suggest action plans to mitigate the risk while retaining the customer.
Adherence to company credit & collection policies – ensure that risk is minimised in the A/R portfolio by ensuring company directives are followed with reference to the establishment of credit limits, documentation & collection efforts.
Preparation of KPI reports, targets & monthly reports. Ensure smooth functioning of A/R administration, reconciliation, data management, etc.
Conduct Credit management meetings with all stakeholders to analyse overdue accounts & develop action plans.
Reviews collection on a weekly basis or as required and plan collection strategy accordingly.
Provides information to support detailed cash flow forecasting on the basis of the payment promises and due dates, collate and analyse relevant KPIs, submit to the management to aid decision making
Drive project settlement with a minimum scope for settlement discount.
Manages relations with debts recovery agencies & credit rating agencies. Monitor the credit rating process ensuring same is in line with established policies and procedures.
Networking with peers in the industry to gage customer risk & share information on client status within an acceptable limits.
Identify and mitigate risks on outstanding debts with potential default associated with debtors and proactively communicate/escalate to mitigate such risks.
Monitors end to end document control, including invoice delivery, following up on errors and omissions as required.
Sanction lists screening for new & existing customers.
Propose write-offs of irrecoverable receivables in line with company credit policy.
Providing ad-hoc reporting as & when requested by management.
Fosters a work culture that is built on the foundations of our organizational core values.
Travel to subsidiaries within the region and to HQ as an when required.